Privacy Policy

Last updated: 30 September 2026

Aqua Heat Solutions is a sole trader plumbing and heating business based in Hampshire, United Kingdom.

This privacy policy explains how Aqua Heat Solutions collects, uses and protects your personal information when you contact us, request a quotation, use our website or use our plumbing and heating services.

What information we collect

We may collect personal information including:

• your name;
• home or property address;
• email address;
• telephone number;
• information you provide when contacting us or requesting a quotation;
• details about the plumbing, heating or other work you require;
• correspondence between you and Aqua Heat Solutions;
• information relating to quotations, appointments and work carried out; and
• technical information collected when you use our website, where applicable.

You normally provide this information directly to us, for example when you complete our contact form or “Get a Free Quote” form, telephone us, email us or arrange for us to carry out work.

How we use your information

We may use your personal information to:

• respond to enquiries;
• prepare and provide quotations;
• contact you about your enquiry or requested work;
• arrange appointments and visits;
• provide plumbing and heating services;
• communicate with you while work is being carried out;
• maintain appropriate business, accounting and tax records;
• deal with questions, complaints or disputes; and
• comply with our legal obligations.

We do not use information submitted through our website to send you marketing emails or marketing text messages.

Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Contract: We may process your information where necessary to take steps at your request before entering into a contract, such as responding to an enquiry or preparing a quotation, or where necessary to provide plumbing and heating services you have asked us to carry out.

Legal obligation: We may process and retain certain information where necessary to comply with our legal obligations, including tax and accounting requirements.

Legitimate interests: We may process information where reasonably necessary for the operation and protection of our business, such as maintaining appropriate business records, responding to enquiries and dealing with complaints or legal claims, provided those interests are not overridden by your rights and interests.

Sharing your personal information

We do not sell your personal information and we do not share your information with other organisations for their own marketing purposes.

We may share personal information with third parties where reasonably necessary to operate our business, provide services to you or comply with the law. This may include providers of website hosting, email, IT, accounting or other services used in running our business.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting or reporting requirements.

The length of time information is retained depends on its purpose. Information relating to completed work, invoices and payments may need to be retained for longer than an enquiry that does not result in work being carried out.

When personal information is no longer required, we will delete or securely dispose of it where reasonably practicable.

Keeping your information secure

We take reasonable measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your data protection rights

Under UK data protection law, you may have a number of rights in relation to your personal information, depending on the circumstances. These may include the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information in certain circumstances;
• ask us to restrict the processing of your information in certain circumstances;
• object to certain processing;
• request the transfer of certain information to you or another organisation where the right to data portability applies; and
• withdraw your consent where we rely on consent to process your information.

These rights do not apply in every circumstance and exemptions may apply.

You will not normally have to pay a fee to exercise your data protection rights.

To make a request, please contact us using the details at the bottom of this page.

Cookies

Our website uses cookies and similar technologies. Cookies are small files stored on your device when you visit our website.

Some cookies are necessary for the website to function correctly and to remember your cookie preferences. These cookies may be used without your consent where they are strictly necessary to provide the website or a service you have requested.

Our website may also use optional cookies, such as analytics, performance or functional cookies. Where consent is required, these cookies will only be used after you have chosen to accept them through our cookie consent settings.

You can use the cookie settings available on our website to accept or reject optional cookies and manage your preferences.

The cookie settings on our website provide further information about the categories of cookies in use.

Links to other websites

Our website may contain links to websites operated by other organisations. This privacy policy applies only to Aqua Heat Solutions. If you follow a link to another website, you should read that website’s privacy information to understand how it handles your personal information.

Complaints

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

You can find further information about your data protection rights and making a complaint on the ICO website at ico.org.uk.

Changes to this privacy policy

We may update this privacy policy from time to time, for example if our services, website or the law changes. Any updated version will be published on this page and the “last updated” date will be changed accordingly.

Contact us

If you have any questions about this privacy policy, how we use your personal information or you wish to exercise your data protection rights, please contact us:

Aqua Heat Solutions
Hampshire, United Kingdom
Email: info@aquaheatsolutions.co.uk